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Privacy Policy

PRIVACY STATEMENT----SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.   SECTION 2 - CONSENTHow do you get my consent?When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for...

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Return and refound

Note: Please contact customer service , if you have any problem about your order.ReturnsOur policy lasts 30 days. If 30 days have gone by since you have accept the package, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase. Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have...

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Shipping policy

Shipment Schedule The parcel will be sent out from H.K., China in the first 48 hours once the orders are made. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of parcel.  Usually, it may take 8 to 15 natural days for the parcel to arrive in most countries or your place.  Asking for forgives for any inconvenience The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.      Transaction Fee Any question, be free to contact...

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Brand Story

Tounature's brand founder is a group of outdoor sports aficionados who are keen to share and convey their love for sports, so they got together to create this brand. Inspired by the word ''touch nature'', the brand aims to appeal to people to get in touch with nature and enjoy the happiness brought by outdoor sports.   We focus on making products about swimming pools, beaches, and outdoor sports, which are rich in categories, fashionable and diverse in design,full of vigor, both practical and beautiful, without age and gender boundaries. From product selection to design, from materials to packaging, we put a lot of effort into each product, and we hope that you who get the product will be satisfied.  ...

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